Contact Information

We are here to help. Whether you have a question about your order, one of our products, or simply wish to get in touch, our customer service team is ready to assist you. We are committed to responding to all enquiries promptly and professionally.

Our Contact Details

• Email: contact@elvixol.shop
• Phone: +44 7911 292857
• Address: 169 Euston Road, NW1 2AE, London, United Kingdom

Customer Service Hours

Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (GMT). We aim to respond to all email enquiries within 1 to 2 business days.

Order Enquiries

If you have a question about an existing order, please include your order number in your message so that we can assist you as quickly as possible.

Returns and Refunds

If you wish to initiate a return or request a refund, please contact us by email at contact@elvixol.shop with your order number and the reason for your return. For full details, please refer to our Return and Refund Policy.

General Enquiries

For any other questions or feedback, do not hesitate to reach out. We value every message and are always happy to hear from our customers.

Thank you for choosing Elvixol. We look forward to hearing from you.