Terms of Service

Last updated: 18 July 2026

Welcome to Elvixol. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. About Us

Elvixol is an online retail store operating in the United Kingdom.

• Address: 169 Euston Road, NW1 2AE, London, United Kingdom
• Email: contact@elvixol.shop
• Phone: +44 7911 292857

2. Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding contract, and agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

3. Products and Availability

We make every effort to ensure that the products displayed on our website are accurately described and available. However, we reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice. Product images are for illustrative purposes only and may vary slightly from the actual item.

4. Pricing

All prices displayed on our website are in British Pounds Sterling (GBP) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to modify prices at any time. The price applicable to your order is the price displayed at the time of checkout. In the event of a pricing error, we reserve the right to cancel the order and notify you accordingly.

5. Orders and Contract Formation

When you place an order on our website, you are making an offer to purchase the selected products. A binding contract is formed only when we send you an order confirmation email confirming that your order has been accepted and is being processed. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, stock unavailability, or pricing errors.

6. Payment

Payment is required in full at the time of placing your order. We accept major credit and debit cards as well as other payment methods displayed at checkout. All transactions are processed securely. We do not store your full payment card details.

7. Shipping and Delivery

We deliver exclusively within the United Kingdom. Orders are processed within 2 business days and delivered within 3 to 5 business days from dispatch. Standard shipping is free on all orders. For full details, please refer to our Shipping Policy.

8. Right of Withdrawal and Returns

You have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection legislation. Return shipping costs are the responsibility of the customer, except in cases of defective, non-conforming, or incorrectly sent items. Refunds are processed within 7 days of receipt and inspection of the returned goods. For full details, please refer to our Return and Refund Policy.

9. Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, and product descriptions, is the property of Elvixol or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Elvixol shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you in connection with any order shall not exceed the total amount paid by you for that order.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. The revised Terms will be published on this page with an updated "Last updated" date. Your continued use of our website following any changes constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: contact@elvixol.shop
• Phone: +44 7911 292857
• Address: 169 Euston Road, NW1 2AE, London, United Kingdom