Shipping Policy

At Elvixol, we are dedicated to ensuring that your order reaches you quickly, safely, and without any additional cost. Please take a moment to read our shipping policy below.

Order Processing

All orders are carefully prepared and dispatched within 2 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next available business day. You will receive an email notification as soon as your order has been dispatched.

Delivery Times

We currently deliver to addresses within the United Kingdom. Once your order has been dispatched, you can expect delivery within 3 to 5 business days. Please note that these are estimated timeframes and may occasionally vary due to carrier schedules or exceptional circumstances beyond our control.

Shipping Costs

We are proud to offer free standard shipping on all orders delivered within the United Kingdom. No minimum order value is required — every customer benefits from complimentary delivery, every time.

Delivery Address Accuracy

Please ensure that the delivery address you provide at checkout is complete and accurate. Elvixol cannot be held liable for delays or failed deliveries resulting from an incorrect or incomplete address submitted by the customer.

Order Tracking

Where available, a tracking number will be included in your dispatch confirmation email. You may use this reference to follow the progress of your delivery directly with the carrier.

Damaged or Lost Parcels

In the unlikely event that your parcel arrives damaged or does not arrive within the expected timeframe, please contact our customer service team without delay. We will investigate the matter promptly and work to find a satisfactory resolution.

Contact Us

For any questions relating to your delivery, please reach out to us:

• Email: contact@elvixol.shop
• Phone: +44 7911 292857
• Address: 169 Euston Road, NW1 2AE, London, United Kingdom