Privacy Policy

Last updated: 18 July 2026

Elvixol ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us. It is drafted in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using our website, you acknowledge that you have read and understood its contents.

1. Data Controller

The data controller responsible for your personal information is:

• Business Name: Elvixol
• Address: 169 Euston Road, NW1 2AE, London, United Kingdom
• Email: contact@elvixol.shop
• Phone: +44 7911 292857

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name.
• Contact data: email address, telephone number, billing and delivery address.
• Transaction data: details of products purchased and payment history.
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage data: information about how you use our website and services.
• Marketing and communications data: your preferences in receiving marketing communications from us.

3. How We Collect Your Data

We collect personal data through the following means:

• Direct interactions: when you place an order, create an account, contact us, or subscribe to our communications.
• Automated technologies: as you interact with our website, we may automatically collect technical and usage data through cookies and similar technologies.
• Third parties: we may receive data from payment processors, delivery partners, and analytics providers.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To process and fulfil your orders, including managing payments and deliveries.
• To communicate with you regarding your orders, including dispatch and delivery notifications.
• To manage our relationship with you, including responding to enquiries and complaints.
• To improve our website, products, and services.
• To send you marketing communications, where you have consented or where we have a legitimate interest to do so.
• To comply with our legal and regulatory obligations.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract: processing is necessary to fulfil your order and deliver our services.
• Legal obligation: processing is necessary to comply with applicable laws and regulations.
• Legitimate interests: processing is necessary for our legitimate business interests, such as improving our services and preventing fraud.
• Consent: where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing emails.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (e.g., Shopify Payments, PayPal) to handle transactions securely.
• Delivery and logistics partners to fulfil and ship your orders.
• IT and technology providers who support our website and systems.
• Analytics providers to help us understand how our website is used.

All third parties are required to process your data in accordance with applicable data protection laws and our instructions.

7. International Data Transfers

Some of our third-party service providers may be located outside the United Kingdom. Where we transfer your data internationally, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Order-related data is typically retained for a period of 6 years in accordance with UK tax and commercial law.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request that we correct inaccurate or incomplete data.
• Right to erasure: you may request that we delete your personal data in certain circumstances.
• Right to restriction of processing: you may request that we restrict the processing of your data in certain circumstances.
• Right to data portability: you may request that we transfer your data to another organisation or directly to you.
• Right to object: you may object to the processing of your data where we rely on legitimate interests as our legal basis.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@elvixol.shop. We will respond to your request within one month.

10. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You may control your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. All payment transactions are encrypted using SSL technology.

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. The updated version will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

For any questions or requests relating to this Privacy Policy, please contact us:

• Email: contact@elvixol.shop
• Phone: +44 7911 292857
• Address: 169 Euston Road, NW1 2AE, London, United Kingdom